Refund & Cancellation Policy

Overview

This Refund & Cancellation Policy explains how refunds and cancellations are handled for Pique products and services offered by Unblocked Brands, Inc.

For billing inquiries or to request a refund, contact us at billing@unblockedbrands.com.

1. Subscription Refunds

1.1 Monthly Subscriptions

If you cancel a monthly subscription, you may request a pro-rata refund for the unused portion of your current billing period. The refund amount is calculated based on the number of days remaining in your billing cycle.

Example: If you cancel 10 days into a 30-day billing period, you may be eligible for a refund of approximately 67% of that month's payment.

1.2 Annual Subscriptions

Annual subscriptions are eligible for pro-rata refunds based on the number of full months remaining in your subscription period. Any discount applied for annual billing will be factored into the refund calculation.

Example: If you cancel 4 months into an annual subscription, you may be eligible for a refund of approximately 8/12 (67%) of the annual amount, adjusted for any promotional discounts.

1.3 How to Request a Subscription Refund

1. Cancel your subscription through your account settings or by contacting us
2. Email billing@unblockedbrands.com with your refund request
3. Include your account email and reason for the request
4. We will respond within 3-5 business days

2. Credit Purchases

Refunds for purchased credits are evaluated individually based on the circumstances. We consider:

• Unused credits: The amount of credits remaining in your account
• Time since purchase: How recently the credits were purchased
• Usage pattern: Whether the credits have been substantially used
• Technical issues: If credits were consumed due to platform errors

2.1 Eligible for Consideration

• Credits purchased within the last 30 days with minimal usage
• Credits lost due to technical errors or platform issues
• Duplicate purchases made in error

2.2 Generally Not Eligible

• Credits that have been substantially used (more than 25% consumed)
• Credits purchased more than 90 days ago
• Bonus or promotional credits

To request a credit refund, email billing@unblockedbrands.com with details about your purchase and reason for the request.

3. Self-Service Products

3.1 Reddit Marketing Campaigns

• Before campaign starts: Full refund available if requested before content creation begins
• During content creation: Partial refund may be available (50% maximum)
• Once posts are live: No refunds available as service has been rendered

We cannot guarantee specific engagement metrics. Refunds are not provided based on campaign performance or engagement levels.

3.2 Instagram Boost

• Delivery guarantee: If we fail to deliver the specified view count within the stated timeframe, you may request a refund for the undelivered portion
• Content removal: If you delete or make your content private after ordering, no refund will be provided
• Platform restrictions: If Instagram removes your content or restricts your account, no refund will be provided

4. How to Cancel

4.1 Canceling Subscriptions

You can cancel your subscription at any time through:

• Account Settings: Navigate to Settings → Billing → Cancel Subscription
• Email: Send a cancellation request to billing@unblockedbrands.com

Upon cancellation, you will retain access to paid features until the end of your current billing period.

4.2 What Happens After Cancellation

• Your subscription will not renew at the next billing date
• You keep access to paid features until the end of the current period
• Purchased credits (not subscription credits) remain available
• Your account and data are retained; you can resubscribe anytime

5. Refund Processing

5.1 Processing Time

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: May vary; typically 5-14 business days

Refunds are processed and returned to the original payment method.

5.2 Currency

Refunds are issued in the original currency of payment. If exchange rates have changed, the refunded amount in your local currency may differ from the original charge.

6. Chargebacks and Disputes

We encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving issues directly and can often provide faster resolution.

If a chargeback is filed, we will respond with documentation of the services provided. Accounts with unresolved chargebacks may be suspended.

7. Exceptions

We reserve the right to make exceptions to this policy at our discretion. Exceptions may be granted in cases of:

• Service outages or significant platform issues
• Billing errors on our part
• Extenuating circumstances

8. Contact Us

For refund requests or billing questions:

For general inquiries:

9. Payment Processor

All payments are processed securely through our payment provider. For payment-related inquiries, contact us at billing@unblockedbrands.com.